Política de reembolso

RETURN POLICY

Orders in which all bottles have remained unopened, may be returned within thirty (30) days of the shipping date for a refund of the purchase price, minus the price of shipping & handling, and any applicable fees (subject to $8.95 disposal/re-stocking fee per item). For orders with opened bottles, please see the requirements for our 30-day Money Back Guarantee. All requirements must be completed in order to receive a refund. For returns of orders with all unopened bottles, please follow the procedures below:

  • Call our Customer Service Center at 1 (800)433-8353 or email us at contact@cokogel.com to request a refund and to obtain an RMA number. If an RMA number is not provided to you over the phone, one will be sent to you via email within 2 business days.
  • Send your return package to:
    CokoGel
  • 2973 Harbor Blvd STE#446
  • Costa Mesa CA 92626
  • We cannot process or refund packages marked “Return to Sender”.
  • Refunds will be issued only to the same credit card that was used in ordering the product. It generally takes about 7 to 14 business days to receive a refund. Refunds will be for the cost of the product minus shipping & handling, and the disposal/restocking fee (if applicable).
  • To ensure a refund is processed correctly, please send returns to the address provided, along with the RMA number clearly written on the package that you are sending back. Your return will NOT be processed without a valid RMA number from our customer service department.
  • We are not liable for lost or stolen return packages. To ensure we receive your return package, we advise you use a shipping method with delivery confirmation or signature confirmation. The customer is responsible for the costs of returning any product.

Returned products must be received within ten (10) days after we receive your request in order to receive a refund. 

The 30-Day Money Back Guarantee begins on the date of purchase and must be postmarked within 30 days of purchase. In order to receive credit for returns, please include the order name and order number.


*Customer must accept delivery in order to request a refund. Undeliverable orders, orders marked return to sender, or orders not delivered due to shipping carrier error, must be reprocessed for delivery and received as originally ordered. Refused delivery resulting in a return to sender status cannot be processed and will be ineligible for a refund.